A trader works on the floor of the New York Stock Exchange, 14 October 2009.
Credit: Reuters/Brendan McDermidBOSTON | Thu Apr 29, 2010 10: 11 am EDT
BOSTON (Reuters life!)-talk at work may be scattered with traps, but at least there are some ways to turn things around, says Harvard Business Review.
Management Tip of the day offers quick, practical management tips and ideas from Harvard Business Review and HBR.org (www.hbr.org). Any opinions expressed by Reuters is not signed.
"No one is immune to tensions in the workplace: it is inevitable that you will have some attempt discussion with colleagues or clients.
Here are three ways to reach a productive result, no matter how tough things get:
1. Store policy. Do not select the conversation in a battle with a winner and a loser. Everyone seems evil when the discussion turns toxic.
2. no timing. When you know things are tough, it is tempting to practice what you intend to say ahead of time. But this is a conversation--performance. Instead, we know where you stand, but it is quite open to listen and react.
3. Starting assumptions. You do not have access to anyone but your own intentions. Do not assume that you know where is the corresponding or how it shows the problem. Instead, ask the watchtower. "
-Management Tip today was adapted from "Difficult talks: nine common mistakes" by Holly weeks.
(For the full position and to participate in the debate: here)
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